Archive for August, 2008

Consumption as Self-Expression, Lifestreaming, and the Social Signal:Noise Ratio

My buddy Hooman just wrote an insightful post expounding on a phrase I’ve been using for a long time now (and have yet to hear elsewhere, so let’s make it a meme baby!): consumption as self-expression. It’s a pretty self-explanatory phrase and examples include: Last.fm favorite artist or recently listened songs badges on your MySpace page (or their pretty cool Facebook app); publishing your Netflix queue via RSS; using a plug-in like Postalicious to add your Delicious bookmarks to your blog (as I do); or services like All Consuming. Each of these services has a primary value proposition to get you to give them your consumption information other than republishing it out to the world (i.e. Last.fm = discovering new music; Netflix = getting the movies delivered; Delicious = archiving bookmarks for personal reference; All Consuming = getting recommendations on other stuff you might like). But, the ability to share your consumption information back to your social network (or publish it to the world, if you so choose) is becoming an increasingly important secondary value proposition.

As an example of how powerful the self-expression value proposition has become, take Flixster, which became a top app on Facebook by getting people to re-enter much of the ratings information that they had already given to Netflix just so they could have a social experience around it with their friends. Apps like Flixster and What I’m Listening To (by Last.fm) finally start to address the forgotten backwater of the social network profile page that the “Interests” section has become. Like the appendix or the vestigial tail, the Favorite Books/TV Shows/Movies/Music fields on today’s social network profiles are left over from the first designs of Friendster (or maybe even before) and have done nothing but atrophy since. Unlike your tastes, these fields are static, and they’re totally disconnected from your consumption experiences. So, I’m all about the apps that have allowed me to leave the ‘Favorite Movies’ and ‘Favorite Music’ fields on my Facebook profile blank and instead show my friends what I’m actually watching and listening to.

That’s the good part of consumption as self-expression, IMHO. But, I’m increasingly finding a bad part too and it’s the growing (g33k) trend of lifestreaming. I see the value in wanting to broadcast a consolidated feed of everything public you’re doing across the web to those interested (in fact, I’ve already installed a lifestreaming plug-in on this blog and have yet to set it up — you can also use Friendfeed or MyBlogLog). I’m just not particularly interested in subscribing to anyone else’s. I may want to *pull* this information, when I’m trying to learn about what a person likes or has been up to, by visiting his Facebook page or blog. But, I have negative interest in having this information *pushed* to me at all times, a la Friendfeed, which I only use as a broadcast medium and not for consumption.

This is where the whole idea of the social signal:noise ration comes in. In his original post on which I commented, Hooman distinguishes between “machine-generated” and “human-generated” updates. The machine-generated ones are what I call consumption as self-expression, while the human-generated are the ones like blog posts, Flickr photos, or Twitter messages that require some kind of proactive communication on the part of the publisher. In my recent post about Twitter, I talked about how the on-demand nature of the Internet enables us to have a signal:noise ratio approaching infinity and how Twitter was the restorative “white noise of cyberspace.” But, I see full-on lifestreaming with machine-generated updates and all as going too far. So for now, I have imposed a crude filter to limit what noise I let in: if you didn’t take the time to generate the content yourself, I ain’t subscribing to it.

And, even that may not be enough. As the circle of people I follow on Twitter has expanded (and I *only follow people I’ve actually met*), I’m finding even that increasingly annoying and less the valuable randomness generator it used to be. Over beers today, Jeffrey suggested maybe as more people start using Twitter and the average number of people being followed grows, there will be less “updates on what I ate or when I went to the bathroom.” Whether it’s some kind of social networking mores or a technical solution like Laurie’s Havoc algorithm (ask him about it), we’re definitely going to need something to steer the social web back to a more sustainable signal:noise ratio.

Congratulations to the Yahoo! TV Widgets team!

Last week, my former team at Yahoo! launched Yahoo! TV Widgets to some great press coverage. This is a project that was underway before I left, and drew heavily on the work and people of the Konfabulator/Y! Widgets team. It goes all the way back to the original Konfabulator team of Arlo Rose, Perry Clarke, and Ed Voas, who first popularized the term “Widget” for consumers as “whatever you want it to be” (much to the chagrin of Marketing & PR folks and proud mothers of people who work on Widgets everywhere ;-) ). They pioneered the concepts of open developer platforms and mash-ups that are all the Web 2.0 rage today, they just did it on the desktop. By the time I joined the team nearly a year after Konfabulator was acquired by Yahoo!, they had built a thriving ecosystem (yes, it was a real ecosystem, so I can say that without being buzzword compliant) of thousands of independent developers and millions of users worldwide.

Yahoo! TV Widgets As we continued to build the team and grow both the user and developer bases, we began to learn and build things that we realized had much broader applicability than just Widgets for your desktop. With the help of our marketing all-stars, Brady Wood and the awesome Shan-Lyn Ma, we started to create best practices and tools for building and cultivating a community of independent developers around an open platform and helping connect them to users. This work resulted in the relaunch of the Yahoo! Widget Gallery (which, for the sake of that douche over at VentureBeat, pre-dated the iPhone App Store) and a number of other improvements for the desktop Widgets product. But, it also became an essential part of the launch of Yahoo! Mobile Widgets at CES, the TV Widget launch at IDF last week, and some other stuff that’s still in the works down in Sunnyvale. It was also a great opportunity for us Konfabulistas, many of whom got to work on some of these fun projects and some of whom even moved on to these new teams.

So, in addition to being happy for my friends, who have been working on the TV Widgets project these last few months since I left, I’m proud to see the work we started (finally) coming to fruition. Way to go guys (and girls)!

Delicious Bookmarks for August 25th through August 27th

These are my Delicious links for August 25th through August 27th:

  • PushPopURL - The PushPopURL service is quite simple. You push the URL to the service of a website you want to come back to later. Later you can either POP the next URL from the service and go to the next stored website or you can view your list of websites on the service and send them to other more sophisticated services for archiving or sharing. Think of PushPopURL as your open browser tabs in the cloud that you can use from anywhere.
  • If You Want To Create a Mashup, Just Ask Your Browser. Mozilla Labs Launches Ubiquity. - Mozilla Labs new Ubiquity plug-in for Firefox enables you to use text-based commands to run custom scripts, many based on 3rd-party web services, within your current browser window. Sample use-cases are insert a map into an email or look-up a word on a web page.
  • Inside AdSense: Ad serving for everyone - Launch of Google Ad Manager, a hosted ad serving and management solution for publishers with smaller direct sales teams. Ad Manager can help you sell, schedule, deliver, and measure both directly-sold and network-based inventory.
  • Official Google Webmaster Central Blog: Make your 404 pages more useful - A javascript widget from Google that will auto-generate more helpful suggested links on your site's 404 pages.
  • WordPress: The Social Network - BuddyPress, an open-source social networking plug-in for WordPress, has become an official WordPress project.

Delicious Bookmarks for August 14th through August 18th

These are my Delicious links for August 14th through August 18th:

Delicious Bookmarks for August 7th through August 11th

These are my Delicious links for August 7th through August 11th:

Richard Pryor on Sesame Street

This is some vintage shit right here! Definitely makes me miss one of the funniest men of the 70’s and 80’s. I remember going to the premiere of “Lethal Weapon 4″ in 1998 and seeing Richard Pryor in the theater in his wheelchair. It was definitely a very sad way to end a pretty crazy (read: awesome) life

R.I.P.

If you love something (and/or want to make money from it online), set it free.

This past Sunday, I had a long discussion about the NY Times article on Time-Warner’s new content-centric strategy with my father, who happens to be in the film business. While the article touched on some of the complexities that exist in the legacy value chains for both movies and tv, I thought it glossed over important details and ended up being somewhat contradictory. On the one hand, the author labels the move to spin off T-W Cable as “eviscerating the once-popular corporate notion peddled by business consultants and merger specialists that content and distribution should reside under one roof.” But just a few paragraphs down, he talks about T-W’s interest in NBC Universal, primarily as a distribution outlet for the tv shows T-W produces.

In theory, a pure-play content company would *just produce content* — it wouldn’t program (i.e. tv network), it wouldn’t distribute (i.e. movie studio), it wouldn’t deliver (i.e. cable/satellite provider). This type of horizontal focus (or modularization) is advocated by Clayton Christensen once a market of vertically-integrated solutions has reached a “good enough point” for consumers, because it enables the firms at each layer in the value chain to focus on what they do best and exploit best of breed solutions available in the rest of the stack to do the rest, thus maximizing overall efficiency and profit. In our terms, a company purely focused on making the best content is free to choose *whatever* distribution solutions will make it the most money from that content. In NewTeeVee’s analysis of this same NY Times article, they said “How we watch is all the same. What we choose to watch, however, is a different story.” In other words, distribution is the commodity and content is the differentiator. I couldn’t agree more if the only channel in question is online. But as long as content creators want to exploit their content beyond the Internet, there is a different set of rules, and those rules generally extend to what those creators can do with their content on the Internet as well.

Studios can no longer claim ignorance of what consumers want — Jeff Bewkes (T-W CEO) tells a story of how he was told by file-sharers ”We’ll pay for movies if you give it to us the right way” — but, they are now claiming (however ironically) impotence to deliver it —  that the major stakeholders in their other (more lucrative) means of exploitation, like Walmart (DVD), theater owners (theatrical, duh), and cable/satellite operators (PPV), won’t let the studios innovate too much online for fear of cannibalizing the other channels. As much as this may be true, the studios are pretty happy to have their hands tied because they already know how to (and do) make a lot of money from those other channels and they have barely started to figure out how to make real money online. Going back to Christensen, this is a classic example of an entrenched incumbent seeing disruptive innovation coming a mile away and doing nothing, as epitomized in this quote from the NY Times article:

But until technology forces Hollywood’s hand — Mr. Bewkes suggested that it would take three to five more years before high-definition videos are delivered conveniently over the Internet — the industry will retain its grip on sequential windows of release.

This all stems from the fundamental discontinuity of extending an offline media business online. In the offline world, control is the key to success — it is what enables the winners to exploit the inherent inefficiencies in the system at the expense of the losers and, to no small degree, consumers. In the online world, attempts to retain control generally stifle growth by limiting exposure — you have to be willing to let go of your content to a certain degree and you need to build business models designed to take advantage of that approach. Not only is this counter-intuitive to a lot of conventional media executives, who have built careers (and personal fortunes) retaining the tightest controls possible, but it may also be in direct conflict with other important revenue streams, as we see with T-W above.

Unfortunately, there is no easy solution for those trying to bridge the gap. Some companies, like the NY Times itself, are leaping across this digital divide while they still can and largely abandoning efforts to artificially protect their offline business from the specter of cannibalization. And, they seem to be having some success. This past Sunday evening, there were five NY Times stories on the front-page of Techmeme (the next closest sources were TechCrunch and CNET with two stories each), which should be driving some solid traffic to nytimes.com. By making their high-quality content available for free on the web, instead of holding it back to drive paying offline subscribers, the NY Times is aggressively driving readers (and thus ad revenue) to its online business. While those online readers may not be as lucrative as the offline subscribers today, there’s lots of room to improve online monetization if you have the readers, and offline readership is only going down and fast. On the opposite end of this spectrum is the Philadelphia Inquirer and their recent moves to consciously make their online offering *less* competitive in preservation of their offline business. T-W and the rest of the film industry seem stuck somewhere in the middle — keeping abreast of what consumers are demanding and giving them just enough incremental progress to remain satisfied without actually doing anything really disruptive to the studios’ other businesses. Christensen would argue that waiting too long on the offline side will preclude one from successfully making it to the online side when it’s finally more attractive (see Recording Industry). I guess we’ll see which side Bewkes and company end up on when “technology [finally] forces [their] hand.”

The best cause on the Interwebs. Ever. Really!

Lonely Arctic Penguin       

Lonely Arctic Penguin, originally uploaded by happyjoelmoss.

Holy schnikes! My boy Happy Joel has made it to the finals of the What Would You Do for a Klondike Bar Contest!!! That means he has a 1/4 shot of winning $100k!!!!!! (Arguably, he should have better odds since it’s ostensibly a merit-based contest, and his video is definitely the awesomest.)

This is exciting to me on a number of levels. First of all, Joel has been a friend of mine since he moved out to LA about 5 years ago, and we share a mutual best friend (hi, Devra :-D ). He’s someone who I truly admire for having the unabashed courage (and/or stupidity) to blindly pursue his goal of making a living amusing others. And, he’s the only person I can ever imagine even attempting the full-time occupation of professional contest winner, let alone succeeding at it (for more back-story, check out his blog). So, I want to see him succeed on that level as well, because I have a dream of a future in which “Professional Contest Winner” is a choice in the drop-down menu for the “Occupation” field on forms. I also have a (psuedo-)professional interest in seeing Joel succeed. I’ll post more on this in the near future, but I’ve been working with Joel over the last month or so on how to use the off-the-shelf tools the web has to offer (e.g. Wordpress, Flickr, Twitter, Facebook, etc) to build and cultivate a fanbase to unleash at times like this. So, having him win something like this means I can actually start charging him for my pearls of wisdom ;-) . And finally, his shit really is pretty damned awesome. But, don’t take my word for it, see for yourself.

Here’s how to vote:

  1. Go to http://klondikecontest.com/finalist.aspx
  2. Register (or sign-in, if by some miracle you’ve already registered). Yes, registration is a pain in the ass and the ad agency behind this is a bunch of morons for requiring it, but we don’t have any control over that. Plus, you could win $25k from Klondike just for voting and Joel will totally make it worth your while if he wins.
  3. Watch happyjoel’s video, and rate it 5 bars (Klondike Bars, get it?). Also, leaving positive comments for Joel’s video (note that they don’t appear in realtime and must pass an editorial review before being posted, tools!) and/or rating other videos lower than Joel’s can’t hurt.
  4. (Optional) If you happen to know any of the Lonely Island guys, who will be judging the final outcome of the contest, put in a good word for Joel. (I’m looking at you, Hurwitz.)

And, please blog, Facebook, Twitter, Digg, or [insert social media nonsense of your choice] this to help spread the word.

P.S. The photo up top pretty much says everything you need to know about Joel: it was taken on a cruise to the Arctic (the same one on which he filmed the Polar Bear bits of the Klondike video), which he won in a Nature Valley Granola Bar contest, and he purchased and schlepped a giant penguin suit all the way up there just to stage a photo of him as the only penguin in the Arctic. I mean, how can you not love this guy?! (He also just pulled a similarly Ludacris stunt on his recent trip to Australia.)

The Absurdity of Twitter

Only something this tasteless could truly capture the frivolity of the compulsive Twittering that afflicts me and many of the people I know. Deep-down, we all know we could never get away with this level of self-important blather in any other communication medium (well, other than lifecasting, of course). But as long as others keep “listening” (following != really listening) and retaliating with their own narcissistic brain-farts, we continue to groupthink ourselves into the delusion that the emperor is wearing some skivvies and it’s completely acceptable behavior to broadcast an announcement of your recovery from a hangover, random facts you learn from reading the pamphlets you get at jury duty, or a poll on how you should waste away your afternoon to everyone you know and even more people you don’t (just, whatever you do, *never* *ever* update people on your flight delays at the airport — sheesh!). My personal favorites are the recursive loops of self-importance (better known to the self-important as “meta-tweets”), like announcing on Twitter that you’re blogging about how stupid Twitter is. But, if the Nielsen TV ratings ponzi scheme can last as long as it has, I, for one, will not be dissuaded from spewing the mindless ephemera of my life out into the ether by a little incisive snark from a couple of “professional” bloggers. Enjoy :-D

In writing all of that, I did get to thinking a little bit about why (relatively) intelligent and well-adjusted people are totally comfortable with our behavior on Twitter (at least until its absurdity is temporarily called out, as above). The answer may be that it isn’t, in fact, that absurd after all. For people who live their lives at the leading edge of consumer technology, our signal:noise ratio in daily life is rapidly approaching Infinity. Is it possible that the human condition demands some degree of noise to have a balanced life — think about it, a life in which nothing is random or serendipitous (i.e. all signal) doesn’t sound too fun. Eliminating the noise in meatspace can practically only go so far, but in cyberspace, where our kind now spends most of our time, the vast majority of products and services have been designed to give you nothing but signal. Twitter (and to a certain degree other social software, like the Facebook newsfeed) can theoretically be adjusted to be all signal, but the entropy of its design tends towards providing you with noise, be it noise of your choosing. Maybe Twitter is the cyberspace equivalent of one of those sleep machines that emits white noise to help you sleep at night.

Delicious Bookmarks for August 7th

These are my Delicious links for August 7th:

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